Yum! Brands, the parent company of KFC, Taco Bell, and Pizza Hut, has announced a change that will completely transform the experience of its customers in the United States. The company will implement artificial intelligence (AI) in its restaurants to streamline the ordering process. This advancement not only aims to make the service more efficient but also to enhance the consumer experience.
Starting in the coming months, KFC and Taco Bell will change the way customers place their orders. Automated systems will handle processing them, reducing wait times. Additionally, AI will allow the process to be much faster and more accurate.
This Is the Big News That KFC and Taco Bell Will Have in Their Establishments
In the coming months, KFC and Taco Bell will implement a new way of managing orders. Customers will be able to place their requests through automated systems, which will significantly decrease wait times. Thanks to artificial intelligence, the process will be faster and more precise than ever.
One of the key objectives of this technology is to reduce wait times in the restaurants. AI will also be able to make personalized recommendations based on customers' previous preferences. So, if a customer frequently orders a chicken salad, the system will automatically suggest it.
The integration of artificial intelligence will allow orders to be taken without human errors. This will ensure that each request is recorded correctly and will reduce customer complaints. The result will be a more agile and efficient service, with fewer inconveniences for consumers.
One of the most notable advantages of AI is its customization capability. The systems will remember each customer's preferences and suggest options tailored to their tastes. This will not only save time but also improve the consumers' shopping experience.
Additionally, the implementation of AI will also optimize the internal management of the restaurants. Automated systems will be able to control inventory more efficiently and manage products in stock. This will allow KFC and Taco Bell to keep ingredients always available.
The technology will also facilitate production planning by predicting the demand for certain products. The restaurants will be able to manage their resources more effectively, improving the quality of service. This is essential to ensure a consistent and quality experience in a competitive market.
A Change That Won't Affect the Workers
Although the automation of orders won't replace employees, it will improve the efficiency of their work. Workers will be able to focus on tasks such as food preparation and customer service. Automation will allow employees to perform their work more efficiently.
The initial implementation of AI will be in some select restaurants in the United States. However, Yum! Brands plans to expand this technology nationwide in the coming months. More KFC and Taco Bell locations are expected to adopt these changes and benefit from the technology.